Terms of Service

1. Who we are

Supavisual ("Supavisual", "we", "us") operates the website at supavisual.com and the AI product-image service available through it — generating, editing, upscaling, background removal, expanding and resizing, translating the text in images, batch generation, templates and the product studio. These Terms form an agreement between you and us and apply whenever you use the service. Our Content Policy and Privacy Policy form part of these Terms. If you do not agree with them, please do not use Supavisual.

2. Your account

You can look around the site without an account, but an account and an active paid plan are required to run any AI tool. You can sign in with Google or with a sign-in link we email to you. Team seats created by a workspace administrator sign in with the email address and password issued for that seat.

You are responsible for activity that takes place under your account, so keep control of the email address it is attached to and of any seat credentials you are given. You must be old enough to enter into a contract where you live. Do not create an account on behalf of someone else without their permission, and do not share your account with people who are not authorised to use it.

3. Workspaces and team members

Every account starts with its own workspace. A workspace's subscription, credits and assets belong to the workspace rather than to an individual member, and members of a workspace can see the assets created in it. Workspace owners and administrators can invite people by email, create login-only seats, and change or remove members. If you add people to a workspace, you are responsible for their use of it and for having the right to give them access.

4. Subscriptions, billing and renewal

• There is no free plan. Paid plans are monthly subscriptions that renew automatically until you cancel. Hobbyist is billed per workspace and includes a monthly credit allowance; Unlimited is billed per seat. Where an introductory price is offered, it applies to a workspace's first subscription and first month only, and renewals are charged at the full price.
• The price, interval and number of seats are shown before you pay and confirmed on your receipt. We will not change the price of an existing subscription without telling you in advance.
• Payments are processed by Stripe. We do not receive or store your full card number.
• Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current billing period. On Unlimited, adding or removing seats changes the number of seats billed.
• You may cancel at any time from Settings → Billing, or by emailing us. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.
• If a renewal payment fails, Stripe may retry it, and the AI tools are unavailable until the subscription is paid up again.

Questions about a charge, or think you have been charged in error? Email [email protected] and we will look into it.

5. Credits

On metered plans, each AI action — a generation, an edit, a background removal, an upscale and so on — costs one credit. The Hobbyist allowance is granted for each monthly billing period and does not roll over: at each renewal the unused part of the previous allowance is replaced by the new one. Credits can only be spent while the workspace has an active subscription, have no cash value, and cannot be sold or transferred.

If a job fails, the credit it used is returned to your balance automatically. A request refused by our content screening is not charged.

Unlimited has no credit limit. To keep the service fair for everyone, once a workspace has run a very large number of generations in a billing period (currently 3,000), further requests are still accepted but are queued and processed at a slower pace.

6. Your content and what you own

You keep ownership of the images you upload. As between you and us, the images the service generates for you are yours to use, including for commercial purposes, and we do not claim rights in your uploads or your outputs.

You grant us only the limited licence we need to run the service: to store, process and transmit your prompts and files so we can generate, display and deliver results to you and your workspace, and to keep backups. Generated images can resemble existing works, brands or people; check a result before you publish it, and do not rely on it if you have not.

You are responsible for having the right to upload what you upload, including photos of products, logos and people. Do not upload material that infringes someone else's copyright, trademark or privacy.

7. Acceptable use

Do not use Supavisual to:

• upload or generate sexually explicit or pornographic content, or nudity — including requests to remove, reduce or make transparent a person's clothing;
• upload or generate anything that sexualises minors;
• create non-consensual intimate imagery, or deepfakes or face swaps of real people without their consent;
• generate material that is illegal where you are;
• infringe intellectual property or impersonate a real person or brand in a misleading way;
• break, overload, scrape or circumvent the service, its safety checks, its rate limits or its billing;
• resell access to the service as if it were your own.

The full rules, and how we enforce them, are in our Content Policy, which forms part of these Terms. Every prompt and every image — the images you give a tool as input and the images you upload to your assets — is screened by automated moderation before it is processed or stored. Flagged requests are refused. If our moderation service is temporarily unavailable, requests are still subject to our providers' built-in safety filters and are logged for later review. Refusals are logged and may be reviewed. We report material that sexualises minors to the relevant authorities.

We may suspend or close an account that breaches this section. Attempting to generate prohibited content, or to get around these safeguards, may lead to immediate suspension or termination of the account without refund. For other breaches, where we close an account and you have paid for a period you can no longer use, we will refund the unused portion unless the breach was deliberate.

8. Availability and changes

We work to keep Supavisual available and accurate, but we do not promise that it will be uninterrupted, that a given generation will succeed, or that an image will meet a particular standard — these are generative models and their output varies. We may add, change or retire features and the models behind them. If we make a change that materially reduces what a paid plan provides, you may cancel and ask for a refund of the unused portion.

9. Liability

To the extent the law allows, Supavisual is provided "as is", and we are not liable for indirect or consequential loss, lost profits, or loss of data. Where we are liable, our total liability to you is limited to the amount you paid us in the twelve months before the event giving rise to the claim. Nothing here excludes liability that cannot be excluded by law, including for fraud.

10. Ending the agreement

You can stop using Supavisual and cancel your subscription at any time. You may also ask us to delete your account and its contents by emailing [email protected] from the address you sign in with. We may end this agreement if you materially breach these Terms.

11. Changes to these Terms

We may update these Terms. If a change materially affects your rights we will give notice by email or in the product before it takes effect, and the "Effective" date above will change. Continuing to use the service after that date means you accept the updated Terms.

12. Contact

Questions, notices and complaints: [email protected].